1. Introduction
Giraffe Exterior Experts is committed to respecting and protecting the privacy of our customers, website visitors, prospective customers, and individuals who communicate with our business.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information obtained through our website, telephone communications, text messages, email, online forms, third-party platforms, and business operations.
By interacting with our Company, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable laws and any required consent.
We reserve the right to update this Privacy Policy as necessary to reflect changes in our business practices, technology, or applicable legal requirements.
2. Information We Collect
Depending on how you interact with our Company, we may collect the following categories of information:
• Full name and contact information.
• Phone numbers, email addresses, and mailing addresses.
• Residential or commercial service locations.
• Information about requested services, estimates, appointments, and projects.
• Communications, including emails, text messages, service inquiries, and customer correspondence.
• Photographs, measurements, project documentation, and other information voluntarily provided in connection with requested services.
• Estimates, contracts, invoices, payment records, and transaction details.
• Website usage information, including IP addresses, browser types, device information, and cookies where applicable.• Information received from lead-generation services, referral partners, advertising platforms, and other third-party sources.
We collect only information reasonably necessary for legitimate business purposes or as otherwise permitted by applicable law.
3. How We Use Your Information
We may use personal information for the following purposes:
• Responding to customer inquiries and requests.
• Preparing and providing estimates, proposals, and quotations.
• Scheduling appointments, inspections, consultations, and services.
• Performing contracted work and managing customer projects.
• Communicating regarding project schedules, updates, invoices, and payments.
• Providing customer support and responding to complaints or concerns.
• Maintaining business records and documenting completed services.
• Improving our website, customer experience, and business operations.
• Sending promotional communications where legally permitted and, when required, with appropriate consent.
• Preventing fraud, unauthorized activity, and misuse of our services.
• Enforcing contractual rights, resolving disputes, and protecting the legitimate interests of the Company.
• Complying with legal, regulatory, tax, insurance, and recordkeeping obligations.
We will not use personal information for materially unrelated purposes without providing appropriate notice or obtaining consent when required by law.
4. SMS and Text Message Communications
Customers may receive text messages from Giraffe Exterior Experts concentration regarding requested estimates, appointment confirmations, scheduling updates, project communications, invoices, customer support, and other service-related matters, subject to applicable consent requirements.
Promotional or marketing text messages will only be sent when permitted by applicable law and when any required consent has been obtained.
Participation in promotional text messaging is voluntary and is not a condition of purchasing services. Message frequency varies depending on customer requests, appointments, and project activity.
Message and data rates may apply.
Customers may opt out of text message communications by replying STOP to applicable messages. Reply HELP for assistance, or contact our Company directly.
We will honor valid opt-out requests in accordance with applicable law.
Mobile Information and SMS Consent Protection
We do not sell, rent, share, or disclose customers’ mobile phone numbers or SMS opt-in information to third parties or affiliates for their own marketing or promotional purposes.
SMS consent is not sold, transferred, or shared with third parties for independent marketing campaigns. Information may be processed by authorized messaging and telecommunications service providers solely to facilitate communications on our behalf.
All other information-sharing provisions in this Privacy Policy exclude SMS opt-in data and consent from sharing for third-party marketing or promotional purposes.
5. Information Sharing and Disclosure
We do not sell customer personal information to data brokers.
We may disclose relevant personal information only when reasonably necessary for legitimate business operations, including to:
• Authorized employees, representatives, and subcontractors involved in providing requested services.
• Software providers, customer relationship management systems, scheduling platforms, and other business management services.
• Payment processing companies, financial institutions, and accounting service providers.
• Website hosting providers, IT support services, and communication platforms.
• Insurance companies, professional advisers, and legal representatives when reasonably necessary.
• Government authorities, regulators, or law enforcement when required by law or valid legal process.• Other parties when reasonably necessary to investigate fraud, resolve disputes, enforce agreements, or protect legal rights.
Where appropriate, service providers are expected to handle personal information confidentially and use it only for authorized purposes.
In the event of a business restructuring, acquisition, or transfer of business assets, relevant information may be transferred where legally permitted, subject to applicable privacy protections. SMS marketing consent will not be treated as transferable consent to unrelated businesses.
We do not authorize service providers to use customer information for their own unrelated marketing purposes.
6. Third-Party Websites and Services
Our Company may communicate with customers or receive inquiries through third-party services, including but not limited to Google, Facebook, Angi, Thumbtack, Jobber, and other advertising, customer management, or communication platforms.
These third parties may maintain their own privacy policies, terms, and security practices.
Their independent collection and handling of personal information are governed by their respective policies.
Our Company does not control independent third-party websites, applications, or services and is not responsible for their privacy practices to the extent permitted by applicable law.
Customers are encouraged to review the privacy policies of any third-party services they use.
7. Website Cookies and Analytics
Our website may use cookies, analytics services, and similar technologies to improve website functionality, understand visitor activity, evaluate advertising performance, and enhance user experience.
Depending on the technologies in use, information may include browser characteristics, approximate location, pages visited, referring websites, and interactions with our website.Visitors may be able to manage certain cookies through browser settings or other privacy controls provided on the website.
Some website functionality may be affected if cookies are disabled.
Where required by applicable law, we will provide additional disclosures, choices, or consent mechanisms for relevant tracking technologies.
8. Payment Information
Payment information may be processed through authorized third-party payment providers, financial institutions, or business management platforms.
We may retain transaction information, invoices, receipts, payment status, and related records for accounting, tax, contractual, and legal purposes.
Payment providers may independently process financial information under their own privacy policies and security procedures.
We take reasonable steps to limit access to financial records to individuals and service providers with a legitimate business need.
9. Photographs and Project Documentation
Our Company may collect and maintain photographs, measurements, inspection notes, project descriptions, and other records associated with requested services.
Such information may be used for estimating, performing work, quality control, warranty administration, insurance matters, dispute resolution, and lawful business recordkeeping.
Photographs or other materials identifying customers or revealing private personal information will not be publicly used for promotional purposes without authorization where required by applicable law.
10. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.Access to customer information is intended to be limited to authorized individuals and service providers with legitimate business purposes.
However, no website, electronic transmission, communication platform, or information storage system can be guaranteed to be completely secure.
Although we strive to protect personal information, absolute security cannot be guaranteed.
In the event of a security incident, we will evaluate the circumstances and comply with applicable legal notification and response obligations.
Nothing in this Privacy Policy limits rights or remedies that cannot legally be waived.
11. Information Retention
We retain personal information only for as long as reasonably necessary to fulfill legitimate business purposes, provide requested services, maintain appropriate records, administer warranties, resolve disputes, enforce agreements, or comply with applicable laws. Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable legal requirements and our business practices.
12. Customer Privacy Rights
Depending on applicable law, individuals may have the right to:
• Request access to personal information maintained by our Company.
• Request corrections to inaccurate or outdated information.
• Request deletion of certain personal information.
• Withdraw consent for communications where consent is the applicable legal basis.
• Opt out of promotional communications.
• Exercise other privacy rights provided by applicable law.Certain requests may be subject to legal exceptions, including information required for active contracts, accounting, tax records, fraud prevention, warranty administration, or legal disputes.
We may request reasonable verification of identity before processing requests involving personal information.
Privacy-related requests may be submitted using the contact information listed below.
We will respond in accordance with applicable law.
13. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website.
If we become aware that information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.
14. External Links
Our website may contain links to websites or services operated by third parties.
We do not control the content, security practices, or privacy policies of independently operated external websites.
Visiting third-party websites is subject to those websites’ respective terms and privacy policies.
15. Legal Compliance and Protection of Rights
We may use, retain, or disclose personal information when reasonably necessary and legally permitted to:
• Comply with applicable laws and regulations.
• Respond to lawful government or judicial requests.
• Investigate suspected fraud or unlawful activity.
• Protect the safety, property, and legal rights of customers, employees, contractors, and the Company.
• Establish, exercise, or defend legal claims.• Enforce applicable agreements and resolve contractual disputes.
Any such processing or disclosure will remain subject to applicable legal requirements.
16. Changes to This Privacy Policy
We reserve the right to revise this Privacy Policy at any time to reflect changes in our services, operations, technologies, legal obligations, or privacy practices.
The updated version will be posted on our website with a revised effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
17. Contact Information
For questions, concerns, or requests related to this Privacy Policy or the handling of personal information, please contact:
Giraffe Exterior Experts
Phone: 727-348-2190
Email: Giraffeexterior@gmail.com
Mailing Address: 10483 Temple way, Seminole, FL, 33772
Website: https://www.giraffeexteriorexperts.com
We will make reasonable efforts to address privacy inquiries in accordance with applicable law.